IT Operation Management
Empowering businesses to optimize IT operations with full-stack visibility and automated workflows, enhancing collaboration and ensuring seamless IT process management.
Empowering businesses to optimize IT operations with full-stack visibility and automated workflows, enhancing collaboration and ensuring seamless IT process management.
As Cloud and DevOps drive agility, they also increase IT complexity. Traditional reactive models fall short in today’s dynamic environments. ServiceNow ITOM empowers your enterprise to:
We guide you in defining the IT operations you want to manage through ITOM, the outcomes you aim to achieve, and the metrics for success. This aligns business processes with related CIs and builds an accurate, real-time IT estate within the CMDB.
To prevent data overload and discovery setbacks, we prioritize the most critical business services and related CIs. Discovery is scoped to smaller, manageable IP ranges, ensuring data accuracy and alignment with business goals.
Some CI types may be inaccessible via ServiceNow Discovery due to security or network limitations. We evaluate your existing tools and integrate them with ServiceNow to enrich your CMDB with comprehensive, multi-source data.
We continuously monitor ITOM performance, fine-tune configurations, and ensure consistent delivery of business outcomes. This includes regular analytics, reporting, and hands-on support and training for ongoing success.
Identify and catalog physical and virtual configuration items (CIs) across your IT infrastructure — including servers, containers, and Kubernetes clusters — while maintaining real-time CMDB accuracy for improved visibility and control.
Map dependencies between IT components and business services in dynamic, hybrid environments. Create real-time, end-to-end service maps that enhance visibility, accelerate root cause analysis, and improve incident resolution.
Centralize and automate firewall policy tracking with version control and ownership visibility. Streamline CMDB updates and security audits by consolidating firewall data across your network infrastructure.
Cut through alert noise with intelligent event correlation. Aggregate, filter, and prioritize actionable alerts to enhance service health visibility and enable faster response times across IT operations.
Leverage AI-powered analytics to detect anomalies, predict performance issues, and visualize infrastructure hotspots. Gain deeper insights into system behavior and proactively mitigate service disruptions.
Achieve comprehensive cloud configuration management with automated compliance checks and remediation workflows. Close security gaps, enforce governance, and ensure infrastructure consistency across multi-cloud environments.
Enforce enterprise-wide resource tagging standards to avoid cloud sprawl, improve resource tracking, and ensure policy compliance across multi-group and multi-cloud deployments.
Empower your IT operations teams with intelligent monitoring and automation to proactively detect issues and reduce the frequency of high-priority (P1/P2) incidents across your IT infrastructure.
Accelerate incident resolution by leveraging real-time monitoring, automated workflows, and intelligent routing to minimize downtime and enhance service reliability.
Use advanced analytics and real-time data visualization to detect performance degradation before it impacts users—enabling early intervention and long-term prevention.
Reduce manual effort and recovery time with automated playbooks, AIOps-driven insights, and a rich knowledge base that enables faster, repeatable incident resolution.