ServiceNow CSM Deployment Made Seamless

Managing customer support across multiple channels can be challenging. Without a streamlined system, it leads to increased costs and dissatisfied customers. Effizent helps you:

  • Resolve complex service requests faster with intelligent automation and predictive insights.
  • Integrate telephony and omnichannel support — including web, phone, chat, email, and social platforms.
  • Promote self-service through Knowledge Base, Service Catalog, and an intuitive Service Portal.
Customer Service Management
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Why Choose CSM with Effizent?

Focus on Self-Service

Effizent prioritizes self-service in every ServiceNow CSM deployment. We tailor user-friendly portals aligned with your customers’ preferred communication channels. Inquiries are intelligently routed to the right teams for faster issue resolution and enhanced satisfaction.

Omnichannel Support

We configure ServiceNow CSM for a consistent experience across web, email, chat, and social media. Our omnichannel approach ensures customers can engage on the platform they prefer, without losing context — creating a unified service journey.

Smart Agent Automation

Leveraging AI and Natural Language Understanding (NLU), our team customizes Virtual Agent and Agent Assist tools in ServiceNow. These AI-driven features help automate responses, reduce ticket volumes, and improve first-contact resolution rates.

Full ServiceNow Integration

Effizent brings deep expertise in ServiceNow modules like ITSM, ITOM, ITBM, HRSD, and CSM. Our integrated approach helps align IT and customer service operations, driving measurable efficiency and better service delivery across your organization.

Endless Line of ServiceNow CSM

Agent Workspace

A centralized, unified interface that empowers customer service agents to efficiently handle, track, and resolve support cases.

Task Intelligence

Leverage AI-based sentiment analysis and language detection to automate ticket triage and speed up customer service workflows.

Case Management

An end-to-end solution for organizing, tracking, and resolving customer issues across the entire case lifecycle.

Predictive Intelligence

AI-driven insights help anticipate customer needs and suggest best-fit actions for faster and smarter service delivery.

Workforce Optimization

Tools to monitor, manage, and improve customer service team performance with real-time analytics and automation.

Self-Service

Empower customers with intuitive self-service portals to resolve issues independently and reduce support volume.

Virtual Agent

Effizent’s AI-powered virtual agent provides instant responses and automates resolutions to reduce case load.

Knowledge Management

Enable both agents and customers to access reliable information through a centralized, searchable knowledge base.

Communities

Foster customer collaboration by building community forums where users can share solutions and provide feedback.

Field Service Management

Coordinate mobile teams with ease, ensuring on-time, on-site resolution of customer service requests.

Outsourced Customer Service

Seamlessly manage outsourced support operations while maintaining consistent service quality and customer experience.

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ServiceNow for Customer Service

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Enhanced Customer Satisfaction

Effizent helps boost customer satisfaction by delivering fast and personalized support through a centralized ServiceNow platform. This fosters stronger customer relationships and brand loyalty.

Empower support agents with an all-in-one workspace combining customer profiles, communication tools, and case history — allowing faster, smarter issue resolution with fewer handoffs.

Gain actionable insights with real-time dashboards and customer analytics. Effizent enables data-driven decisions by uncovering trends, patterns, and service performance metrics.

Automate routine service tasks and streamline complex workflows using ServiceNow CSM with Effizent, reducing overhead costs and improving resolution times across the board.

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Happy Clients
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Finished Projects
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Skilled Experts
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