About Us

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We Build Smart Strategies for Sustainable Growth

EdgeNow is a European-based ServiceNow consultancy supporting organizations with implementation, optimization, and scaling of their ServiceNow environment.

EdgeNow was founded to bring top-tier ServiceNow talent to European businesses. With a strong presence in Portugal, our mission is to deliver high-quality, scalable, and efficient ServiceNow solutions.

Our team specializes in creating data-driven, scalable process designs that help reduce operational costs and increase service efficiency.

Our Services

We Propel Business Growth Through Intelligent Solutions

Effizent delivers a powerful blend of innovation, agility, and execution to transform your business through purpose-built solutions.

01
ServiceNow

We streamline operations by unifying IT, security, and risk management using ServiceNow—delivering high-performance digital services aligned with user and business needs.

02
Product Engineering

From concept to deployment, we help unlock your product’s full potential through agile, scalable engineering solutions across every phase of the product lifecycle.

03
Digital Transformation

We help enterprises modernize by integrating smart technologies like RPA, AI, and DevOps—cutting costs and boosting operational efficiency at scale.

Why choose us

  • Strong European presence (Portugal)
  • Scalable delivery capacity
  • Experienced architects & developers
  • Flexible pricing and engagement
  • Quality-led delivery & governance
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Shape

Our ServiceNow Solutions

What We Implement

ServiceNow ITSM

Our ServiceNow ITSM services empower IT teams to deliver seamless, mobile-friendly support experiences with maximum productivity and minimal friction—anytime, anywhere.

ServiceNow ITAM

We leverage ServiceNow IT Asset Management to automate the full lifecycle of IT assets, centralizing data and workflows on a single platform for greater visibility and cost control.

ServiceNow ITOM

ServiceNow IT Operations Management helps your team discover infrastructure across on-prem, cloud, and hybrid environments using a unified data model—ensuring service health and continuity.

ServiceNow ITBM

With ServiceNow IT Business Management, we align projects and resources with your strategic goals—maximizing the return on your technology investments and enabling smarter decision-making.

ServiceNow GRC

Our Governance, Risk, and Compliance services embed risk-aware decision-making into everyday workflows—helping you meet compliance mandates and build organizational resilience.

ServiceNow SecOps

By integrating cybersecurity tools with ServiceNow Security Operations, we help teams prioritize and respond to incidents faster—based on business impact—reducing risk exposure.

ServiceNow FSM

ServiceNow Field Service Management allows proactive, location-based work management. We help you fix issues before they impact customers, improving reliability and service quality.

ServiceNow HRSD

Human Resources Service Delivery centralizes all HR interactions. We help teams manage employee services efficiently, improving response time and overall employee satisfaction.

ServiceNow Integration Hub

Integration Hub enables fast connection with third-party systems via APIs. We help you implement plug-and-play “spokes” to trigger real-time workflows and automate end-to-end processes.

ServiceNow CSM

With ServiceNow Customer Service Management, we go beyond traditional support by applying service management to external customer experiences—resolving issues proactively and efficiently.

Expert Team

Meet Our Leadership

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Cost-Optimisation

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Customer Satisfaction

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Commitment